![]() Kubiya, he argues, helps the operator by removing the tedious back-and-forth while also helping to improve the user service level agreements (SLAs) by giving developers immediate access to action, rather than waiting in a queue to have a conversation. “Have the menial work done by the machines, making sure the relevant information is gathered.” “Eventually the operator will likely have to approve the request, but without the whole back-and-forth toil needing to gather information as if at a checkout line,” Govrin said. “It can understand what is given and what’s missing and is able to ask the right question, and then relate that to operational workloads in DevOps.” - Amit Eyal Govrin, Kubiya It can also be actioned around role-based access control, permissions and budgetary guidelines, or, depending on if it’s a big budget request, can be escalated to managers for approval. But, if you are missing essential parts of your request, Kubiya will ask gated questions around what kind of server, before confirming what you want. If a developer clearly expresses what kind of server, for example, you want, then it’ll spin that up - or ping the operator a request. “We call these intent-based operations to go and communicate what you are trying to do via a virtual assistant that understands intent.” He continued that it understands “as little or as much context as you want,” “turning conversations into operations.” This is all because, in both situations, they are devoid of intent, says Govrin.
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